WhatsApp Fees: Remove inactive WABA balance from view
complete
Ahmed Nassar
Business problem:
- As a WhatsApp user, I want balance cards for unused WABAs to be removed from my view, so that I can focus on active WABAs that require top-up.
Desired outcome:
- Display only active WABAs requiring top-up.
- Automatically hide/archive balance cards for deactivated or unused WABAs.
Use Cases:
- Quickly identify WABAs needing top-up to ensure uninterrupted service.
- Maintain a clutter-free WABA balance management pagr
The current workaround:
- Must manually locate and ignore unused WABA balance cards.
N
Nabilah Binti Salleh
updated the status to
complete
🧹 ✨ A cleaner view of your WhatsApp fees!
You can now toggle on
Hide inactive WABAs
to hide any WABA with no connected channels and no balance—so the Fees page only shows the accounts you're actually paying for. Learn more
A
Alyaa See
Merged in a post:
WhatsApp Fees: Option to Hide Unused or 0 Amount WABA
Viiky Ng
Business Problem:
An organization can have numerous WhatsApp numbers connected to the workspace, with each number linked to a WABA. This can result in a lengthy list of WABAs, some of which may go unused.
Desired Outcome:
Able to hide the unused WABAs.
Amalia Putrieka
Merged in a post:
WhatsApp API: Option to Disconnect/Remove WABA Account Completely
M
Moazzam Ishaq
Business Problem:
When a WhatsApp API channel is deleted from the workspace, the associated WABA account remains visible on the "WhatsApp Fees" page in the organization settings. Even after deleting the WABA account from Meta Business Manager, it still appears on the "WhatsApp Fees" page. Each WhatsApp phone number is tied to a WABA account. If the WABA account isn't disconnected from respond.io upon channel removal, it prevents the phone number from being connected to a different organization, resulting in the error "Sorry, this WABA is already connected with another organization."
Desired Outcome:
- Complete Disconnection: Implement an option to completely disconnect or remove a WABA account from an organization on respond.io.
- Seamless Transfer: Enable seamless transfer of WhatsApp channels from one organization to another on respond.io by ensuring WABA accounts are properly removed.
- Error-Free Experience: Eliminate errors when attempting to reconnect WhatsApp phone numbers to different organizations.
This feature will streamline the management of WhatsApp API channels and ensure better flexibility for users moving channels between organizations.
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Ahmed Nassar
Dear Moazzam Ishaq
I hope this message finds you well.
I understand that deleting an OBA number and needing a new application when reconnecting your number can be inconvenient. However, deleting a channel and reconnecting the same phone number in a new org has security concerns, and we prevent it to help mitigate fraud cases and also avoid double charging our clients for having duplicate records of phone numbers in respond.io
However, a possible solution to move BSP channels to different organizations is to use the WhatsApp Migration Flow.
Prepare for migration:
- Ensure your business and phone number is verified
- Disable 2FA on your WhatsApp Phone number
Start to migrate:
- keep the existing channel in the current organization
- Go to your new organization
- Connect a WhatsApp BSP channel
- Select the "Connect an EXISTING BSP account" option and connect with Facebook
- Follow the META flow and Input the phone number
- Meta will alert you that you will be "migrating"
- Proceed and create a new WhatsApp Business Account (WABA)under theSAME Business Meta Account
- It is important to create a new WABA instead of reusing/selecting an existing one to avoid any issues.
- Follow the steps and ensure only the newly created WABA is selected
- Upon closing the dialog, you will be prompted to create a new channel on respond.io
- This will then migrate your WhatsApp account from the previous organization to the new one
Learn more on how to migrate here: https://help.respond.io/l/en/whatsapp/phone-number-migration-to-respond-whatsapp-business-api
Do reach out to our Support Team for any clarification or assistance needed.
IMPORTANT NOTE: Since you are migrating to a new organization, your conversation and chat history WILL NOT be carried forward to the new organization
Thank you for your patience and understanding.
Best regards,
Nassar
M
Moazzam Ishaq
There should be an option to completely disconnect a WABA account.