WhatsApp: Support for WhatsApp Flows
Ahmed Nassar
Business problem
- As a business owner, I want to create structured interactions for business messaging using WhatsApp Flows, so that I can provide customers with a more organized and seamless communication experience.
Desired outcome
- A feature that allows businesses to define, configure, and customize messages with rich interactions using WhatsApp Flows.
Use Cases
- Customers can utilize Flows to schedule appointments, browse products, gather customer feedback, generate new sales leads, or engage in any other scenario where structured communication enhances the natural and comfortable interaction with customers.
- Businesses can use WhatsApp Flows to automate customer onboarding processes, guiding customers through a series of structured messages to collect necessary information and provide a smooth onboarding experience.
The current workaround
- Currently, businesses can try to simulate a similar experience using the respond.io workflow builder, webhooks, APIs, and integrations like Zapier and Make.com.
J
José Miguel Berlanga
We adhere to this request to incorporate WhatsApp Flows as soon as possible. It's a more convenient tool than workflows.
Al Romaizan
WhatsApp Flows makes streamlines customer interactions while ensuring a seamless operational experience, making it ideal for our primary communication channel.
-Focused on customer benefits:
WhatsApp Flows' intuitive interface enhances customer engagement and simplifies their journey, leading to a positive experience with our brand.
-Highlighting operational efficiency:
By leveraging WhatsApp Flows, we elevate operational efficiency within our core communication channel, delivering a smooth and efficient experience for both customers and agents.