WhatsApp: Support Marketing Form Templates (Through WhatsApp Flows)
Ahmed Nassar
Business problem:
- As a marketer, I want to create, view, and send WhatsApp Marketing Form Templates through a WhatsApp Flow Message to collect information from the contact via the form, so that I can streamline the information-gathering process and improve lead capture efficiency.
Desired outcome:
- Ability to create WhatsApp Form Templates
- View and manage these templates
- Send templates via WhatsApp Flow Messages
Use Cases:
- Creating a new marketing campaign requiring contact information collection
- Sending follow-up messages to contacts with forms for additional data
The current workaround:
- Use "Ask a Question" step in Workflow to collect information
- Use AI Agent to collect information objectives
- Note: A Conversation Window should be open first
I
Ian Goh
When will this be implemented? Our customers are sick of answering the AI questions to collect their name, company names, etc. A form will be great.
N
Nabilah Binti Salleh
Ian Goh: Hi, thank you for your feedback. We understand how important it is to streamline data collection and improve the customer experience. While we don’t have a specific timeline to share just yet, we recognize the value of this feature and are actively reviewing it.
Your input is really helpful in shaping our priorities, so feel free to share any specific use cases or expectations you have. We’ll keep you updated as soon as there’s progress!
Ferney Beltrán
Although it's obvious: That the data is collected in the Respond contact fields.
H
Hussain Turabally
Waiting for this update
Fahad Aljoaib
It would be great to see this feature WhatsApp form template in respond.io. It will enhance the customer experience