Workflow: Manage Inactive Clients with Timed Follow-Up and Auto-Close
Keyshell Muniz
Business Problem:
In chat-based support or sales interactions, some clients become inactive mid-conversation, leaving sessions open and unresolved. Without a system to detect and handle inactivity, conversations may remain idle, cluttering the Inbox and leading to delays or missed follow-ups.
Desired Outcome:
Introduce a workflow condition to detect client inactivity (e.g., no response after 15 minutes), followed by:
- A prompt asking if the client still needs assistance
- If the client declines or remains inactive, auto-close the conversation
- Optionally, add a tag or log the action for reporting purposes
Neil jayson Florendo
This will be helpful
Bunny Canedo
This is gonna be helpful.
Aina Olmos
Please we need this urgently.