Workflow Step: Start a different Workflow
complete
Gerardo Salandra
There are some cases where it can be beneficial to divide one large workflow into multiple small ones.
Ideally, there should be a Step that allows one Workflow to trigger/jump/switch to another.
Right now one Workflow can only start another by adding a tag (or changing a custom field), but this is not ideal as then we need to remove that Tag and can get messy.
This can help:
- Reduce the amount of workflow looping errors when tags are used to string several workflows together
- In some cases it will reduce the amount of duplicate workflows if it is desired to have a workflow with multiple triggers
Y
Yihui Chan
complete
New Workflow Step: Trigger Another Workflow is now live! You can now start one Workflow from within another, enhancing your automation capabilities.
Additionally, we've introduced new Workflow Templates, like the Multi-Level Chat Menu, to let Contacts explore various options and return to the main menu in different Workflows.
Please let us know what you think. Feedback is appreciated!
Y
Yihui Chan
in progress
J
Joao Correa
Yihui Chan: Can't wait for this!!
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Zy
planned
Hi all, we're working on a solution to let you trigger another Workflow for a Contact. This will allow you to seamlessly connect workflows together to perform more powerful automations.
Please provide your inputs to ensure the solution meets your needs. The survey should only take a few minutes. Your feedback is highly appreciated. https://forms.gle/uQn2k4568BWYNXr18
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Zy
under review
S
Shi Hui
S
Shi Hui
S
Shi Hui
S
Shi Hui
Hi Roger Soporte, would you mind explaining more on what you mean here perhaps also share us your use case😊
R
Roger Soporte
Shi Hui: Sure, to trigger an existing shortcut from a step in a work flow
Gerardo Salandra
Gerardo Salandra
Hey Iswan Febriyanto, could you share more information on what you mean with the above?
How could a Workflow jump to another Workspace?
A
Alberto Ruiz
Gerardo Salandra: Hello Gerardo, I would use Jump to another space for the following
In my opinion it would be very helpful to have a way to jump to different spaces when a customer has 2 or more offices in different countries with different staff
Or maybe different products/ services runned under the same legal name, again runned by different staff but one social channel (1 WhatsApp, 1 Facebook, etc) for all.
That way you could easily continue on a different space with different data and their own reports
Gerardo Salandra
Hey Alberto Ruiz: moving a contact from one space to another is not a trivial task. First the contact has to be created into the new Space with all the Contact Fields, then you would have to connect the channel to that contact, and only then it would make sense to start a workflow on that contact.
We will work on the functionality to start a new workflow within the same step soon, however we do not have any plans to add the "jump to Workflow in a different workspace" functionality.
If you are interesting in doing so, you can use our HTTP Request Step to call your server, and then your server call the API from the other Workspace, creates the contact, and then starts the Workflow.
Hope this help!
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