Business problem:
  • As a user, I would like to automatically initiate Workflows from respond.io for contacts who replied to my stories or mentioned my business Instagram account in their stories, so that I can capture and nurture leads while their engagement is at its peak.
Desired outcome:
  • Trigger thank-you, reward, or upsell DMs automatically
  • Enable Story interactions flow customization
  • Drive faster lead conversion and retention
Use Cases:
  • A follower mentions my business in their story or replied to my business' story receives an automated personalized message.
The current workaround:
  • N/A