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Ahmed Nassar
Business problem:
  • The need to automate actions based on specific events happening within a channel, such as Website Chat Started, Messenger Get Started, or Line Add a Friend events.
Desired outcome:
  • Enable the triggering of workflows when certain channel events occur, allowing for automated responses and actions.
  • Support for the following: Get Started Event, Referral Event, Page Change Event, Postback Event
  • Capture and utilize event data provided by the channel, including references and referral information.
  • Optionally save event data as variables or store them in custom fields for long-term use.
Use Cases:
  • Capturing Facebook References for Identification purposes
  • Enable Get Started Events To Trigger specific workflow
Workaround:
  • N/A