Workflows: Allow Different Channel Events Triggers
Ahmed Nassar
Business problem:
- The need to automate actions based on specific events happening within a channel, such as Website Chat Started, Messenger Get Started, or Line Add a Friend events.
Desired outcome:
- Enable the triggering of workflows when certain channel events occur, allowing for automated responses and actions.
- Support for the following: Get Started Event, Referral Event, Page Change Event, Postback Event
- Capture and utilize event data provided by the channel, including references and referral information.
- Optionally save event data as variables or store them in custom fields for long-term use.
Use Cases:
- Capturing Facebook References for Identification purposes
- Enable Get Started Events To Trigger specific workflow
Workaround:
- N/A