Workflows: Channel Events Trigger
Trigger workflow for Contacts when an event happens within the channel.
Supported Channel Events
- Get Started Event
- Referral Event
- Page Change Event
- Postback Event
Note: When the channel events happen, it will be shown as contact event in the conversation window.
Save Event Data as Variable
The Event Data that was provided by the channel will be saved as variables. This will allow capturing the references/referral data provided with the event. Then we can use these variables in the following workflow steps.
In addition, you can also save it in the custom field if you want to store the value for the long term.
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