K
Kantu Dev Smartbot
Business Problem
The Schedule Node in Workflows currently supports only recurring weekly schedules (for example, Monday to Friday, 9:00 AM–6:00 PM). There is no native way to define specific dates as holidays or non-working days. As a result, teams must manually adjust workflows or add complex conditional logic whenever a holiday approaches.
This creates ongoing administrative overhead and increases the risk of human error, such as customers not receiving the correct “Out of Office” or “Away” message during national or regional holidays.
Desired Outcome
Introduce native holiday management or as a global setting that integrates with it. This should include:
  • Specific date selection: A calendar-based selector to mark individual dates as non-working days
  • Recurring holidays: Support for annually recurring dates (e.g. public holidays)
  • Global vs. local holidays: A centralized holiday list that can be reused across multiple workflows, with flexibility for regional variations