Workflows: Trigger Workflow based on keywords / phrases
B
Bernardo Gonzalez
Business Problem:
The platform currently lacks the ability to trigger workflows based on keywords or phrases within contact messages, limiting automation capabilities.
Desired Outcome:
Enable triggers to start workflows based on the contact's messages containing specific keywords or phrases, ensuring it also applies to open conversations.
Use Cases:
- Keyword/Phrase-Based Triggers: Enable workflows to be triggered based on specific keywords or phrases in messages, such as automatically sending predefined responses based on certain keywords.
Workaround:
Filter by incoming message using the Branch step.
Mariot Customer Service
vote up
A
Amory Gregory
Any update on this?
Y
Yihui Chan
Hi Amory Gregory, thank you for following up. Right now our focus is on other priorities, but once we start to plan for this feature, we'll be sure to post an update.
In the mean time, you may try this workaround: https://help.respond.io/l/en/broadcasts/workflow-based-on-broadcast-response
Charly Elias
Yihui Chan this workaround does not work with conversations that are already opened, which is the main need. I agree with most of users that this is crucial. Nowadays we are not able to automatically send a simple message like "We are now closed until tomorrow 9am" when someone with an opened conversation answers outside business hours... This feature is available even in normal whatsapp business.
Also If someone with an opened conversation, writes us 1 or 2 days later, we need to be able to send them an automatic message while we don't answer.
Basically it is simply critical to be able to trigger workflows in opened conversations.
Do I need to open a new Feature Request or you will include my needs in this request?
Amalia Putrieka
Hi Charly Elias thank you for your detailed feedback!
We've included the specific use case of keyword/phrase-based triggers for open conversations in your existing feature request to automatically trigger workflows in open conversations: https://respond.canny.io/feature-request/p/workflows-automatically-triggered-workflows-in-open-conversations
Let us know if that aligns with your specific cases. If not, feel free to share more details. Thank you :)
Charly Elias
Amalia Putrieka Perfect! However, this post already had 253 votes while mine only 1 jaja
Amalia Putrieka
Hi Charly Elias thanks for pointing that out! We've added that specific detail to this feature request, ensuring it works even when the conversation status is open.
We'll keep you updated on any progress. If there are any further details you think we should consider, feel free to let us know :)
Issac Rosenberger
When can we expect this?
Y
Yihui Chan
Hi Issac Rosenberger, thank you for following up with us. We're still looking at a few other major Workflow improvements, but we'll share an update when we start evaluating this feature too.
Nelson Quek
This is a crucial requirement. According to Meta's recommendation, it should allow users to opt-out of the broadcast program. I intend to trigger workflow based on keywords like "STOP" or "unsubscribe" to initiate a opt out workflow.
Abdulaziz Almaqbali
Nelson Quek Absolutely agree with you! please Yihui Chan
Abdulaziz Almaqbali
Nelson Quek Absolutely agree with you! please Yihui Chan
Dawn Weber
Vote up
K
Kresna Un
We need this feature. Hope to see it launch soon.
Shahar Goldman
Yesssss pleasseeeeee, will give so much more flexibility
M
Maha Bettaoui
Yes, this is a much needed feature!
Sebastien OLIVE
That would be absolutely fantastic!
S
Shi Hui
Merged in a post:
Specific keyword base trigger
אור שירי
I want to have workflow to be triggered at specific keywords
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