Business Problem:
Our current AI Agent Workflow Step occasionally encounters queries that it cannot answer, either due to their complexity or because they fall outside its programmed knowledge base.
In these instances, the AI lacks a clear pathway to handle such unanswered queries effectively, potentially leading to customer dissatisfaction.
Desired Outcome:
Introduce a new branch to handle cases where the AI cannot provide a response to a query. Users can configure the handover using the branch.