Inbox: Typing Indicator to Contacts
planned
K
Karel Bourgois
As a user, when I am chatting with my customers, I want them to know that I am currently replying to them.
For channels that support this (Messenger, WhatsApp, etc.).
Note:
- This FR refers to showing a typing indicator to your customers, meaning your customers will see on their phone when you are typing.
- If you are referring to internally showing a typing indicator between agents to avoid collision in responding → https://respond.canny.io/feature-request/p/inbox-user-collision-detection-among-users
Ahmed Nassar
planned
S
Shi Hui
under review
M
Mohammed Talas
I think this is relatively an easy feature to implement, at least when agents are typing so you know someone else of fellow agents is typing something at the same time you are responding to a specific conversation.
Amalia Putrieka
Merged in a post:
Visibility when typing
R
Robert Wallis
Able to see if a person is typing on a "Ticket" with a response, with this there is no cause for confusion when team is large and all of them working on different tickets.
Keilon George
This is really important. Thank you 🙏
Leonardo Oliveira
Please we need it fast!
W
Wee Kang Chua
Yes and in particular for agents to see if any of the other agents are typing replies at the same time
S
Sean Hudson
This is a very common features. Tawk.to even goes as far as to show you (as the operator) what the visitor is typing so you can prepare your answers.
Additionally, since we have multiple operators, I should be able to see if another operator is typing an answer in my chat window. Often times we jump in and out of threads depending on who has expertise.