Instagram: Open Conversation When Contact Mentions in Their Story
Anna Suk
Business Problem:
As a user, I want Instagram Story mentions — when a contact tags my business account in their own Story — to automatically open a conversation in respond.io, so that my team can respond promptly without switching to the Instagram app.
Desired Outcome:
Capture Instagram Story mentions as conversations in respond.io
Allow agents to reply to Story mentions directly from the platform
Reduce missed mentions and improve response time on high-intent interactions
Current Workaround:
Monitoring Story mentions directly in the Instagram app and manually switching between Instagram and respond.io to respond
A
Alyaa See
Hi Anna Suk thanks for your inquiry. To better understand the need, could you share how you currently handle Story mentions today and what’s not working well in your existing workflow?
It'd be helpful to understand how having Story mentions supported in respond.io would improve your business workflow — for eg, whether this would help your team respond faster, avoid missed mentions, or manage conversations more efficiently.
Anna Suk
Alyaa See, hello! We currently handle them directly in Instagram, but we would like Story mentions to be captured in respond.io so we can reply to them there.
This would definitely be more efficient for our team, as they wouldn’t need to switch to Instagram and could manage all responses directly within respond.io.
Anna Suk
Hi team, we’d really love to have Instagram Story mentions open a conversation in respond.io
This would help us respond faster to potential leads and avoid missing important mentions. It would be especially useful for our team because Story mentions are one of the main ways customers interact with us on Instagram.
Thanks for considering it!