Salesforce: Dynamic Variable based on contact's Salesforce info
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Zy
Business Problem:
Currently, users cannot dynamically use contact's Salesforce fields when composing messages, setting up automations, or creating templates. This limits personalization and requires manual workarounds like copying/pasting data or duplicating workflows.
Desired Outcome:
Enable users to reference Salesforce fields as dynamic variables using a consistent syntax (e.g., $salesforce.email, $salesforce.deal_stage). These values should auto-populate based on the Salesforce data linked to the contact.
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Cony Zamora
I want to be able to see how long a sales executive remains online.
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Nabilah Binti Salleh
Cony Zamora: Hi Cony, thank you for your comment. Are you referring to the online duration on respond.io? If so, I believe your comment is more related to this feature request: https://respond.canny.io/feature-request/p/reports-agent-online-offline-activity-report
If it isn't, please do share with us more context!