Shortcuts: Option to Make Shortcut Form Fields Mandatory or Non-Mandatory
complete
K
Ken Hoa Khoo
I want to ensure that every agent who triggers the shortcut workflow fills in the configured shortcut form. However, currently, there is no way to force agents to fill in certain shortcut form fields before the workflow is triggered.
It would be good to have the option to configure the shortcut form field as mandatory or non-mandatory.
S
Shi Hui
complete
We understand the importance of collecting accurate and complete information. We've introduced the ability to mark specific fields in your Shortcut forms as required. Now, you can ensure that Users fill out all the necessary information before proceeding with the Shortcut.