Website Chat: Show avatar and agent name in the chat widget
V
Viktor Nagornyy
There was an old request to show avatars in the chat widget, so contacts/customers could see who they're chatting with. It was linked to from this completed request:
But it's no longer showing. This is an important feature to help personalize chat experience. I'm also including agent's name in the request.
Abdulaziz Almaqbali
Any update on this? Jerry (CEO)
Amalia Putrieka
Hi Abdulaziz Almaqbali Thank you for following up!
We’re aware of the importance of showing avatars and agent names in the chat widget. While there isn’t a specific update at the moment, we’ll make sure to keep you informed about any progress on this feature.
Thanks for your patience and understanding! :)
J
Jagoanhosting Indonesia
this feature enable to build better engagement between agent & customers. Plus in my case, some customer will more trust & chat more when they know agent that handle their case
W
Whisnu Suko Bayu Aji
this feature can increase customer satisfaction to support agents
J
Jagoanhosting Indonesia
i need it, please
Jerry (CEO)
Hey Viktor Nagornyy, the post you are referring to was about adding an Agent Avatar for internal use in the Messaging Module, before, agents didn't have profile photos, only Names.
We will consider adding the Agent Avatar to the Website Chat widget in the future, specially when it gets more votes :)
Talk soon!