WhatsApp Business API: Support for Commerce Messages (Catalog)
complete
S
Shi Hui
WhatsApp Business API has introduced Commerce Messages in the form of interactive messages where users can share product catalogs with the customer when chatting.
There are two types of messages:
- Multi-Product Messages: Messages containing a selection of up to 30 items from a business’ inventory.
- Single Product Messages: Messages with a single product item from the business’ inventory and it is displayed in a Product Detail Page (PDP) format.
These commerce messages provide a simple way for the user to showcase their product and customers can shop products without leaving the chat.
Customer experience:
- Customers can select products from the catalog, add them to a shopping cart, and once the customers are done with the shopping, customers can send their cart over to the users in the conversation.
User (Agent) experience:
- Users can define the next steps, such as requesting delivery info or directing customers to the payment page to make payment.
- The users can also send WhatsApp Catalog products to the customers.
It will be helpful if the platform adds support for this feature so that we can send these messages through the platform.
N
Nabilah Binti Salleh
complete
We’re excited to announce that Meta Product Catalog integration with respond.io has been successfully implemented and is now live.
Refer changelog here: https://respond.canny.io/changelog/introducing-meta-product-catalog-integration-elevate-your-e-commerce-experience
N
Nabilah Binti Salleh
Store IVR: Hi! Yes, feel free to refer here: https://respond.canny.io/changelog/introducing-meta-product-catalog-integration-elevate-your-e-commerce-experience
S
Store IVR
Nabilah Binti Salleh:
All the listed steps are completed as we were using the catalogue via API, but respond.io is not showing the option for Indian WABA.
N
Nabilah Binti Salleh
Store IVR: Thank you for reaching out and detailing the steps you've completed. After a thorough investigation, we've identified the core issue regarding the absence of the option for Indian WABA in respond.io. Here’s what we found:
- Compliance Requirement: To use the catalog feature, businesses in India must submit a Business Compliance Form.
- Application Process: According to Meta's guidelines, the only method to apply for this compliance is programmatically. You can find more details in Meta’s article here: https://www.facebook.com/business/help/1104628230079278
- Meta's Limitation: Crucially, Meta does not currently support an API that allows the creation of business compliance programmatically. This is a significant limitation imposed by Meta, as detailed here: https://developers.facebook.com/docs/graph-api/reference/whats-app-business-account-to-number-current-status/business_compliance_info/.
Due to this limitation from Meta, respond.io is unable to facilitate the acquisition of the Business Compliance Form for our customers. We recommend reaching out directly to Meta’s engineering support to resolve this compliance issue.
Meanwhile, we will continue to explore possible workarounds and will keep you informed of any new solutions, feel free to stay posted here: https://respond.canny.io/feature-request/p/whatsapp-business-api-support-for-commerce-messages-catalog-for-indian-based-wab
We appreciate your understanding and patience as we deal with this limitation.
علاء .
We reeeealy need it
E
Erika Huang
love this. When will it official on ?
N
Nabilah Binti Salleh
Erika Huang: Hi Erika, thank you for your enthusiasm and support :) We appreciate it greatly. Stay tuned, as we will be updating you here when it's ready for you!
N
Nabilah Binti Salleh
in progress
Priscila Borja
We need it!
Soufiane Ibenbrahim
Hi,
Any news on this ?
Got many clients / partners who needs this. It becomes a must and sadly, we're obliged to redirect them to other providers who can handle Catalogs & E-Commercs, and honestly we hate doing this as our love for respond is huge & so special !
Really hope for an update ASAP !
Thank you
Y
Yihui Chan
Hi Soufiane Ibenbrahim, thank you for following up. We understand that it's important to you and to many users, so we want to make sure that we get this right. This feature is still under review, but we'll share an update when we're close to development work.
Y
Yihui Chan
under review
Senior Developer 1
Any updates on this? We are really needing this, otherwise we have to go back to using On-Premises API.
Y
Yihui Chan
Hi Senior Developer 1, thanks for checking with us! We're currently working on other features but rest assured we'll post an update when we start planning for this feature.
Senior Developer 1
Yihui Chan: Thanks for the reply but none of our customers will be able to go ahead with respond.io as bsp because of this. Meta has released this already a few months back and the catalog is part of the template messages nowso the customers are needing the catalog feature for us to go ahead, we might have to change the entire platform and infrastructure because of this there is no use in having to wait for respond.io to one day catch up and rebuild Meta's features before we can use it, by then it's too late and everyone will have chosen a different provider.
Senior Developer 1
And we are silver partners we're talking a substantiual amount of customers who will have to switch to another setup that can achieve the catalog template messages
Senior Developer 1
If it is compatible with the respond platform then the opposite will count, we have plenty of guys who want this ASAP
D
Dickson Nhevera
Senior Developer 1: True, I have had to switch to another provider for this reason and I'm contemplating cancelling my subscription rather than have 2 subs from different providers
Y
Yihui Chan
Merged in a post:
WhatsApp: Support Message Templates
Senior Developer 1
As a BSP the platform must be able to support Multi-Product messages and Whatsapp Catalog quicker.
We have essentially lied to some people about the fact that it supports Template Messages but when we wanted to use it it didn't work.
Senior Developer 1
Yes this is quite an issue at the moment this needs to be available already.
Load More
→