WhatsApp Business API: Support for Commerce Messages (Catalog)
under review
S
Shi Hui
WhatsApp Business API has introduced Commerce Messages in the form of interactive messages where users can share product catalogs with the customer when chatting.
There are two types of messages:
- Multi-Product Messages: Messages containing a selection of up to 30 items from a business’ inventory.
- Single Product Messages: Messages with a single product item from the business’ inventory and it is displayed in a Product Detail Page (PDP) format.
These commerce messages provide a simple way for the user to showcase their product and customers can shop products without leaving the chat.
Customer experience:
- Customers can select products from the catalog, add them to a shopping cart, and once the customers are done with the shopping, customers can send their cart over to the users in the conversation.
User (Agent) experience:
- Users can define the next steps, such as requesting delivery info or directing customers to the payment page to make payment.
- The users can also send WhatsApp Catalog products to the customers.
It will be helpful if the platform adds support for this feature so that we can send these messages through the platform.
Priscila Borja
We need it!
Soufiane Ibenbrahim
Hi,
Any news on this ?
Got many clients / partners who needs this. It becomes a must and sadly, we're obliged to redirect them to other providers who can handle Catalogs & E-Commercs, and honestly we hate doing this as our love for respond is huge & so special !
Really hope for an update ASAP !
Thank you
Y
Yihui Chan
Hi Soufiane Ibenbrahim, thank you for following up. We understand that it's important to you and to many users, so we want to make sure that we get this right. This feature is still under review, but we'll share an update when we're close to development work.
Y
Yihui Chan
under review
Senior Developer 1
Any updates on this? We are really needing this, otherwise we have to go back to using On-Premises API.
Y
Yihui Chan
Hi Senior Developer 1, thanks for checking with us! We're currently working on other features but rest assured we'll post an update when we start planning for this feature.
Senior Developer 1
Yihui Chan: Thanks for the reply but none of our customers will be able to go ahead with respond.io as bsp because of this. Meta has released this already a few months back and the catalog is part of the template messages nowso the customers are needing the catalog feature for us to go ahead, we might have to change the entire platform and infrastructure because of this there is no use in having to wait for respond.io to one day catch up and rebuild Meta's features before we can use it, by then it's too late and everyone will have chosen a different provider.
Senior Developer 1
And we are silver partners we're talking a substantiual amount of customers who will have to switch to another setup that can achieve the catalog template messages
Senior Developer 1
If it is compatible with the respond platform then the opposite will count, we have plenty of guys who want this ASAP
D
Dickson Nhevera
Senior Developer 1: True, I have had to switch to another provider for this reason and I'm contemplating cancelling my subscription rather than have 2 subs from different providers
Y
Yihui Chan
Merged in a post:
WhatsApp: Support Message Templates
Senior Developer 1
As a BSP the platform must be able to support Multi-Product messages and Whatsapp Catalog quicker.
We have essentially lied to some people about the fact that it supports Template Messages but when we wanted to use it it didn't work.
Senior Developer 1
Yes this is quite an issue at the moment this needs to be available already.
A
Alexander Murillo
Este es una función por la que nuestros clientes preguntán mucho, la quieren ver funcionando. Para nosotros es demasiado importante tenerla.
A
Alexander Murillo
Los clientes quieren tener un módulo de categorías, productos por categorías con la descripción del producto y el precio. Luego, tener la posibilidad de escribir cuántos productos quiere, traer el resumen del pedidos, dar la opción de editar el pedido y finalizar con un enlace de pago.
R
Roger Soporte
Now 360D have support to this feature, see docs, thanks for your work
Gerardo Salandra
Merged in a post:
Chat API: Support Catalogue Order in Messaging Module
Mei Wei
WhatsApp Business Account has a Catalogue feature that allows contacts or visitors to browse for items. The items can include name, description and price. Contacts can select one or multiple items to place an order from the catalogue.
When a contact places an order from the WhatsApp Business Catalogue, the order details do not show in the Messaging Module.
This support is not available for other WhatsApp API partners yet
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