WhatsApp: Support Group Chats
The official WhatsApp API currently doesn't support Group Chats. Other platforms supporting WhatsApp Groups use unofficial APIs that often break. We will consider building this feature once it is released officially for WhatsApp API. To clarify, this is NOT a limitation on respond.io . This is a limitation set by Facebook's team to all WhatsApp API accounts.
Respond AI (ChatGPT): Generate Answers Automatically Based on a Set of Uploaded Documents or Links
Here is the idea: You upload a set of documents with the information relevant to your company When messages are sent by contacts, responses are populated for agents to edit and send Example: https://twitter.com/meetcodyai/status/1621612841974333441?s=20
Workflow Step: Start a different Workflow
There are some cases where it can be beneficial to divide one large workflow into multiple small ones. Ideally, there should be a Step that allows one Workflow to trigger/jump/switch to another. Right now one Workflow can only start another by adding a tag (or changing a custom field), but this is not ideal as then we need to remove that Tag and can get messy. Would be great if this Step allow the dynamic variables from one Workflow to be carried forward to another. This can help: Reduce the amount of workflow looping errors when tags are used to string several workflows together Pass variables from 1 workflow to another In some cases it will reduce the amount of duplicate workflows if it is desired to have a workflow with multiple triggers At the moment, triggering one workflow from another workflow is only possible via a workaround. Here's how to set it up: In the first workflow, add a step "Update Contact Tag" to add a unique tag which will act as a trigger condition for the second workflow. In the second workflow, use trigger "Contact Tag Updated" with the unique tag added in the first workflow. Then, add the next step "Update Contact Tag" to remove the unique tag to avoid a workflow loop error and to ensure your contacts would be able to go through the same route again in the future.
New Channel: VoIP (Outbound Call)
I would want to have a click-to-call feature to make a voice call directly on respond.io platform (e.g. using SIP)
Channel Improvement: Option to delete messages sent by mistake
I would like to be able to delete a message that I sent by mistake on the Messages module, and for it to also be removed from the recipient's device, so that the unintended message is no longer visible. Important note: This feature may not be available on all channels, as some channels may not support message deletion implementation.
Instagram: Enable Public Reply to comments
Enable an option to public reply to comments on Instagram's post
Chat Import: Import Chat History from WhatsApp or WhatsApp Business
When migrating from WhatsApp Business App to WhatsApp API it would be awesome if you could import your existing conversations so you don't need to start from scratch.
Channel Improvement: Allow user to reply to a specific message from a contact
When a user is replying to the contact on the platform (web and mobile app), they should be able to refer to a specific message and reply from there. The referred message will serve as a context to the content of the reply. P/S: As of June 2023, this reply-to feature can only be supported for these channels if this feature is implemented: Respond.io WhatsApp Business API Telegram