We are working on improving the reporting capabilities of the platform even further. In the next release you will be able to find the following metrics on reports:
New Conversation Reports:
  • Conversations Closed by Category
  • Conversation Notes
New User Reports:
  • Conversation Assigned
  • Unique Contacts Closed
  • Messages Sent
New Contacts Report:
  • Contacts Added
  • Contacts Deleted
  • Contacts Imported
New Messages Report:
  • Messages Sent by User, Channel, Team
  • Messages Received by User, Channel, Team
  • Amount of Template/Tag messages sent
  • Messages sent with errors
New Assignment Metrics:
  • Contact Assignment Logs
  • Comment Logs
Plenty of other improvements will be added, e.g. search functionality on tables.