New Channel: Email Gmail
complete
Gerardo Salandra
We will be releasing email in 3 phases:
Phase 1:
Adding a one-click Gmail Workspace integration (only for Gsuite accounts).
Status:
BETA Released
Phase 2:
Adding a one-click Outlook integration (both personal and business accounts will work).
See Status Here: https://respond.canny.io/feature-request/p/new-channel-email-outlook
Phase 3:
Adding IMAP/SMTP for Email to work with any third-party.
--- Challenges ---
> Structure of Emails & format <
Emails are rather different from text messages. We aim to provide a unified experience for all channels, so we will have to make the experience of sending/receiving emails a lot simpler.
> Execution of survey & automation <
Most of the automated features provided by the respond.io platform are specifically designed for text messages. Many of these features wouldn't work well with Email out of the box.
> Rate Limit for sending and receiving email <
Different email clients have limits on the amount of outgoing email per day. If the limit is reached, users will not be able to answer emails on that channel until the next day.
Mei Wei
complete
Hi everyone. Gmail is completed but unfortunately due to Google's strict policy, we are only able to provide this feature to Google Workspace (previously known as GSuite).
Google Workspace admins will need to follow the steps in the following documentation prior to connecting Gmail in respond.io
https://docs.respond.io/messaging-channels/gmail#connecting-gmail
Gmail was our first step out to the email channel. In the meantime, we will explore other alternatives to provide more channels in the future.
T
Tobias Helberg
Great to see progress on that topic:)
Is it possible to change the senders name? It does not use the name I chose in gmail, it takes the email address.
As long as IMAP is not supported, I use a workaround to import mails via pop3 from my business mail into gmail. Is it possible to send the reply not with the gmail address but with my business address? I setup gmail to have my business address as a standard for sending mails.
Additionally I think it makes more sense to continue with IMAP instead of outlook. This roadmap does not seem to reflect customer needs.
Gerardo Salandra
Hey Tobias Helberg, thanks for your feedback. We will take your advice into consideration and see wether IMAP/SMPT would be the best next choice.
At this time it's not possible to change the senders, the gmail api will use the main email address as default. We will keep you posted here!
Mei Wei
We have finally integrated Gmail as a messaging channel on respond.io! It is one of the long-awaited features of all time and we took quite some time to plan this integration to make sure we do it right. We will be releasing this feature in Beta version so that we can continue to improve the experience for all of you out there. Connect your Google account now and start receiving your emails in the platform. Refer here on how to connect Gmail!
Note: This feature is still currently in BETA release and undergoing verification by Google Cloud team. You might be presented with "The app isn't verified" during the connection process.
G
GMC Main
Mei Wei: Hi guys, great but this is not what we are waiting for. We wait for the IMAP. What you did is only the small and easy part of the work. You promised the IMAP for JFM'20 and we are still waiting. Can you please start this work and accelerate and make it ready in the next month?
G
GMC Main
Mei Wei: E-mail is by far the most voted feature request.... Please listen our feedback and accelerate this work. Gmail is not enough.
Gerardo Salandra
GMC Main: thanks for your feedback! We have a very specific schedule to follow in order to make email available on our platform.
Most of the requests received are related to Gmail, followed by Outlook, and lastly IMAP/SMPT.
Thank you for your understanding!
G
GMC Main
Gerardo Salandra: It is not about understanding. I have written e-mails/messages from you that IMAP will be available by the beginning of this year (2020). We as well made our plans based on this. Then you change your mind even without publicly announcing it. This is not fair...
If you have a schedule can you please inform us by which month the IMAP will be available?
C
Carlos Marchi
Mei Wei: For any type of e-mail channel, consider that is very important to deal with CC, and it seems that the current Beta can't handle that.
Gerardo Salandra
in progress
We are close to releasing Gmail BETA integration 🎉
We will be adding other email channels once we have captured enough feedback and improved our Gmail integration.
C
Chumphon Charoenwiriyawat
Please add Microsoft Outlook also. Thanks
Gerardo Salandra
Chumphon Charoenwiriyawat: that will be step 2 :)
P
Paul Walker
We can't use your awesome software because of this, so sad
P
Paul Walker
We need this please people are still subscribing with email
Z
Zunaid Khan
Looking forward to this. For me, this would make it a complete solution then.
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