Support Incoming "Reply-to" Messages (for WhatsApp and other possible channels) to understand the context
complete
Mei Wei
complete
The "reply to" in messaging apps is commonly used to follow up or referred to a previous message. Previously our channel partners didn't provide support for this feature (and some still don't), but we decided not to wait any longer and included the support of Reply-To context in respond.io for the outstanding channels that added this functionality to their APIs: Instagram, Facebook Messenger, Telegram and WhatsApp: 360dialog & ChatAPI.
Jerry (CEO)
in progress
Mei Wei
Hello voters,
We are currently planning for this feature now and we found out that not all channels support this feature.
Channels that supports this feature for incoming messages :-
- Facebook Messenger
- WhatsApp API : 360dialog
- WhatsApp: Chat API
- Telegram
If you require this feature on other WhatsApp API channels, you may vote at the following posts :
MessageBird : https://respond.canny.io/feature-request/p/messagebird-whatsapp-api-showing-reply-context-for-incoming-messages
Vonage : https://respond.canny.io/feature-request/p/vonage-showing-reply-context-for-incoming-messages
If you require this feature for outgoing messages, you may refer to this post:
Jerry (CEO)
planned
Jerry (CEO)
Merged in a post:
Facebook Messenger context of the conversation.
KDC Tek
When we receive the FB-M, conversation in Respond.io we only get the reply. It does not provide the context to which post they are replying or referring to.
For for us, we have to first see the name of the person, go to business.facebook.com to check what was the reference that they responded to which post. And reply here. Which most agents just prefer replying in fb itself.
So the single platform reply looses it's value.
A
Admin KJP
hope it soon.. very usefull
Jerry (CEO)
Merged in a post:
Quote a specific message and reply
J
Jide Ogunsanya
I will like the ability to quote a specific message and reply it as it's done on whatsapp and messenger.
Jerry (CEO)
under review
We are still researching the technical feasibility behind this feature.
M
Marco Rinaudo
have you found a technical solution?
Jerry (CEO)
Marco Rinaudo: it's possible for some of the WhatsApp partners (but not all), and it's not possible for most of the other channels. So if we implement it, only a small subset of users would be able to get the benefit. That's why we have it on hold for now.
Happy to hear if you have any suggestions!