Settings: Improvements to Contact Bulk Actions
B
Bazli Najmuddin
Support for more bulk actions, and also increasing the number of contacts that the bulk action applies to.
Improvement 1:
Allow Bulk Action on All Contacts from the Filter (not only 100 at a time)
Improvement 2:
The following additional Bulk Actions are being considered:
- Change custom field
- Bulk Trigger Workflow
- Bulk reassigning conversations
Current workaround:
A
Alyaa See
Merged in a post:
Mass or Batch Actions
C
Claudio Montañés
Currently, bulk updates cannot be made to conversations or contacts. Doing them through Workflows and labels has its limitations and is quite tedious. You could make an Administrator mode or some way to be able to do actions to massively update Labels (more than 100) or change the assignment of conversations, or the status of several conversations. It's a pretty basic thing.
Thank you!!!
N
Nabilah Binti Salleh
updated the status to
open
Melvin Dave Vivas
Wow, thanks. please keep us posted!
Christine Hutchinson
In addition, in the contact module i would like to be able select all and DELETE a tag. I can ADD tags in bulk but as of now, i need to remove tags manually, one by one. It's a drag! A tag manager, in general, would be super helpful.
N
Nabilah Binti Salleh
Christine Hutchinson: Hello Christine, thank you for your comment. We have a dedicated Feature Request for the Tag Manager - feel free to vote here to stay updated on the feature's development: https://respond.canny.io/feature-request/p/tag-manager
Thank you for your patience and understanding :)
T
Tatiana Guichard
Multi-select and Select All options are also needed in the Inbox Module, to do bulk actions like close many conversations at once, assign to an agent or team, etc.
N
Nabilah Binti Salleh
Tatiana Guichard: Hello Tatiana, thank you for your comment. We've created dedicated feature requests for your comment. See below:
- Contacts: Assign Contacts to Users in Bulk - https://respond.canny.io/feature-request/p/contacts-assign-contacts-to-users-in-bulk
- Messages: Close Conversations in Bulk - https://respond.canny.io/feature-request/p/messages-close-conversations-in-bulk
When you vote on these requests, you will stay updated on the feature's development. Thank you for your patience and understanding.